Click here for presentation and video: The new dynamics of Publishing

The publishing industry is evolving at an astoundingly fast pace. Besides going digital, the industry is gradually transitioning from a b2b business model to a b2c model. This is largely due to the changing scenario of retail, distributions sales and marketing, all owing to the recent and widespread popularity of social networking or social media.
– Presented at the O’ Reilly Tools of Change Conference 2010, By Sameer Shariff, Founder and CEO of Impelsys Inc. (iPublishCentral)

Earlier this month, Apple did something which by now they seem to have mastered - launch yet another killer product that has left everyone spellbound.  Even those who are picking holes in the product can’t stop talking about it.  Because, notwithstanding all the shortcomings (Read, no flash, just one USB port, 4:3 screen display, etc.), everybody knows that it will sell in millions.

For those in the publishing industry the launch of iPad meant a little more. By launching a device that supports rich multimedia, eBooks, eBook Reader, etc. backed by a full fledged iBookstore, Apple has sounded their arrival into the eBook market in style.  While the Amazons, Barnes & Nobles, Sony, etc will go in to a huddle in their respective boardrooms to devise a counter strategy, the Publishing community has much to cheer about.  So, what could be the single most talked about topic in the publisher organization.  May be figuring out how to get their content ready for the iPad.

Isn’t that quite obvious.  Here is a device that packs eBook functionality unlike any of its predecessors.  The leap from e-ink to full color graphics, and complete multimedia support opens exciting opportunities for the publishers. It is said that the iPad supports epub format, and has proprietary DRM in the mix to allay any copyright worries for the publisher.  Publishers that have already have an epub strategy will probably find it easier to capitalize than those that do not.  But, they still have the challenge of devising a strategy for the iPad specifically as their earlier strategies were probably built around the standard devices like the Kindle, Sony Reader, etc. In other words, having their content in epub format is just not going to be enough for publishers; not if they want to harness the power and performance of iPad optimally.

Let’s just give it some thought.  STM Publishers can now have eBooks that are rich in multimedia illustrations, and exciting ancillary content built around their existing content that makes the learning experience more interesting and absorbing.  K-12 publishers can build Talking eBooks, animated storybooks, etc. that redefines the way a child interacts and relates to books and characters in books. There are many that agree that the iPad could be the ultimate plaything for a child. A child likes to touch and feel, hold, push buttons, etc, and the iPad allows all this and more, making a very strong case for more and more interactive content for children. WARREN BUCKLEITNER, in his blog on NY Times, stresses that this is a new outlet for storytellers.  And, publishers are storytellers, and the iPad has just made it more exciting.

Impelsys’ Virtual Sampling is an innovative and revolutionary solution that allows publishers to publish electronic samples prior to print. These electronic samples offer a faster, easier and more powerful method for teachers and school administrators to evaluate and search all programs appropriate for a particular curriculum, for all grade levels, eliminating the time-consuming page-by-page evaluation of educational material associated with print sampling.

This revolutionary solution comes with end-user features like full-text search, user personalization, alpha channel video etc. that aid in the program evaluation process. It also provides internal editorial staff and customers the flexibility to pick and choose chapters/content chunks from different ‘products’ and customize the product as per their needs

This innovative digital alternative to print samples helps publishers to reduce printing costs and distribution costs as well as total turnaround time.

Visit HMH’s virtual sampling page Read press release

Last Tuesday, we proudly announced that Sesame Workshop, the non-profit organization behind Sesame Street, has partnered with Impelsys to convert as many as 900 of its over 5,000 published books into eBooks. The deal got tremendous coverage in the media, that included a feature article in the Wall Street Journal which ran in the print edition of the WJS and on wsj.com. Impelsys was also featured in the Los Angeles Times, LiveMint, Gizmodo, MediaBistro and on ABC news.

We actively pursued this partnership with Sesame Street for more than a year because this deal represents the direction in which the industry is heading. The Kindle and Nook were important steps for the digital publishing industry, in the same way that Pong was a big step for the video game industry, but I contend that the best technology at the moment for digital books is one that most of us already have in our homes – the computer.

I believe that we can learn a great deal from the evolution of the video game industry. In 1975, Atari released the Home Pong console – a hardware-focused, one-dimensional product that captured our imaginations and helped spawn a multi-billion dollar worldwide industry. Pong was an important first step but in the end, the machine played one game and we needed gaming systems with more power, flexibility and interactivity.

The hardware (i.e. Xbox, Wii, PS3) remains important to this day, but its genius lies in the software that runs on these systems. For example, the Wii was a big development, but people loved it because we could go bowling in our living room or play tennis with our kids on a snowy day.

Whether playing Halo with a friend from China on PlayStation 3, doing exercises with your sister on Wii Fit or having Grover personally read for your 3-year old “The Monster at the end of this Book” on ebooks.Sesamestreet.org, consumers want a rich, interactive, 3D experiences, regardless of the gadget it comes in.

This partnership with Sesame Workshop is an important milestone for Impelsys and a great way to end a very productive 2009. I look forward to continuing to push the boundaries of digital publishing and providing publishers and content developers with technologies that enable interactivity and allow their businesses to grow in 2010 and beyond.

Over the past 8 years, we’ve heard countless reasons why e-books just won’t work. We’ve been advised that digital books will only be a niche market. We’ve been cautioned that e-books will spell the death of the industry.

Despite these well-intentioned opinions, we pressed on; building a platform for the masses and believing that this would be the next great chapter in the publishing industry’s proud history.

After last week’s Frankfurt Book Fair, I am proud to announce that the revolution is over and the future is finally here.

For five straight days, my team and I were in back-to-back (to-back) meetings with the world’s leading publishers talking about digital content delivery. We read innumerable stories about the revolution including the WSJ’s “E-books are hot topic at Frankfurt Book Fair” and the AP’s “E-books gain a foothold at Frankfurt Book Fair.” We even saw China play second fiddle to Google, Apple and Amazon.

Since the launch of iPublishCentral at FBF last year, the publishing industry and iPublishCentral have taken some significant steps forward. Over the past 12 months, more than 350 publishers from around the world, including the AMA, MIT Press, F+W Media, M.E. Sharpe, Marshall Cavendish and Vanderbilt University Press, have signed on to use iPublishCentral.

We’ve added support for content in multiple formats, multiple languages and for multiple mobile devices. We’ve increased reporting and analysis tools and have begun supporting various pricing models, including rentals.

What we’re most proud of is that iPublishCentral enables publishers of any size or in any location to make their content for sale online and to promote their brands and titles across the Web in a simple and cost-effective manner, with minimal up front investments and pay-as-you-go pricing.

I wanted to use this blog entry to thank our customers, our partners and the incredible team at iPublishCentral for their hard work and their dedication to this cause. There remains a great deal of work ahead of us, but the future is indeed bright.

Viva la revolution,

Sameer Shariff

In this concluding part, we will look at how social media can be leveraged to market books.

• Excerpt Blogs

Excerpts help create great discoverability for content, specifically if the excerpts are chosen well to represent a true cross-section of content areas that distinguish a book. The easiest way to do this is to create a blog with a free service provider like Blogger or WordPress. These hosted blogs come optimized for search engines, allowing them to crawl through the blog content. In addition to the excerpts, book description, expert reviews and links to review/author blogs help in providing a complete representation for the title. Link exchanges and ping backs help drive additional traffic to the blog. Each title can be a separate post, with the book title and author as the main topic of the post. The posts can be tagged with subject categorization and keywords for ease in navigation. Widgets and book previews provide additional functionality to such posts.

• Email Campaigns

Email campaigns have been the tried and tested tool for targeted marketing programs. Databases of existing customers are a good place to start up/cross-selling titles of interest. Permission marketing techniques that provide something of value, like a newsletter or new title updates, can be used to gather email addresses of potential customers. Always ensure that the target of such campaigns have volunteered to receive information, in compliance with anti-spam norms, by specifically choosing to receive promotional material. Third party email marketing companies like Constant Contact provide excellent functionality in sending out emails to thousands of contacts and also provide reports to measure the efficacy of such campaigns. Along with individual campaigns, publishers can choose to do permission marketing by sending moderator-approved mails to existing communities on mailing list servers and discussion forums.

• Social Bookmarks

Social bookmarks provide great SEO and should be an essential part of every online marketing strategy. These sites allow a site to be bookmarked with tags. People using these sites choose to receive website recommendations based on tags they are interested in. They can then vote a page up or down, send it to their network and write reviews about the website. Publishers can bookmark title description pages, excerpt blog posts, author videos, summary presentations, book previews and other promotional material to attract traffic. Each of these pages can contain links to the bookmarking sites that encourage readers to add or vote on the page. Bookmarking sites like Digg, Delicious and Stumbleupon are popular, with millions of users visiting recommendations from these sites everyday.

• Social Reading Lists

Reading lists are personal booklists maintained online by readers, and are usually classified based on books that they have read, books that they own and books that they intend to read. They provide features that allow users to maintain a personal reading list and catalog their own libraries. The books on a personal list are linked to a common instance of the title that shows who else has the same book on their reading list. Users can interact with each other by adding friends and discussing books. Comments and ratings are presented to all users. This presents opportunities where publishers can add more information on a title than what is available through the standard metadata. Publishers can create their own profile and add books that they publish to their profile. They can add additional links to author videos, reviews and information on purchases in the form of comments on a title. Most of these lists provide the facility of creating paid institutional accounts, which the publisher can subscribe to and create an account in the firm’s name. Some of the popular reading lists are Shelfari, LibraryThing, GoodReads and BookTrails.

• Social Network Pages and Groups

Being present on social networking sites has become an essential part of a company’s CRM and support strategy. Companies are also using their social network presence to drive promotions and manage relationships. Most social networks allow companies and businesses to create an account and manage their customers as followers by providing functionalities like groups and corporate pages. If deployed well, this strategy can lead to thousands of followers on these group pages with whom relationships can be managed. FaceBook, MySpace and LinkedIn, to name a few larger social networks, provide groups where surveys, calendars, event invites, contests and promotions can be carried out. Providing rewards for followers on these groups – in terms of additional discounts, sneak previews, event invites and freebies – can extend the relationship further. Successful companies have not only generated customer goodwill, but also boosted branding and sales from these social network groups.

• Twitter

Twitter is the new mantra in social presence. Hash tags, RT and @ are a few Twitter specific jargon that is now almost a part of the daily communication process for those online. Twitter allows individuals and companies to get followers, who like to keep track of what the company / individual is talking about, and receive a feed of their posts. Following back these users and listening to what they are saying establishes relationships. Each post can be tagged with a “#subject “ tag to help users find the post easily when searching. Followers generally re-tweet or RT (a form of forwarding) a message that they find interesting to their own followers. This creates a powerful word-of-mouth network of people interested or talking about the same topic. Businesses have successfully used Twitter to create brand value and also generate sales through specific Twitter promotions. It is also not uncommon for companies to carry out contests asking people to re-tweet their posts. Publishers can tweet about topics covered in their books, author events, book previews, special promotions, sneak peeks, and also RT their author’s tweets to keep the community engaged.

These tools, when used along with existing book promotions and online ad campaigns, can generate considerable brand value and sales. They also contribute to building publisher-driven reader communities. These communities are vital for a publisher, particularly in the current system, where maximum contribution to sales come from one single retailer who does not share buyer behavior or profile with the publisher. These tools provide crucial means of reaching out to readers, listening to them, engaging them in a dialog, and in building a direct relationship with them.

Read  Some Alternate Approaches to Online Book Marketing (Part I)

Read  Some Alternate Approaches to Online Book Marketing (Part II)

References for statistics mentioned in this whitepaper

1. Ebook Statistics, IDPF, http://www.idpf.org
2. 2008 US Book Consumer Demographics and Buying Behavior, PubTrack Annual Report, Bowker, http://www.pubtrackonline.com/
3. Online Usage Statistics: A Publisher’s Guide, The Association of  American Publishers, http://www.publishers.org/main/Conferences/Conf_Pub/conf_Pub_01_09.htm

In this part, we will focus on the value that reviewers and authors can add to the book’s online marketing plan. These programs can be created easily, using free tools that are readily available. An author needs to spend only a couple of hours in a week to achieve the desired results for these programs.

• Review Blog

Reviewer relationships are essential for a publisher and review blogs are great tools for showcasing expert opinions for a title. One thing to remember is that in the social world, every reader can become a reviewer. Well-known review blogs have great fan following, with readers subscribing to RSS feeds and email updates from these blogs. These readers form an active community around the blog and comments on a review plays an important role in enhancing the reviews. The publisher can provide the reviewer useful tools like interactive cover arts in the form of widgets and book previews to add value. Reviews can be further enriched by providing the reviewer means to add author videos and title summary presentations. Reviews can also be included into the title’s metadata to create extended descriptions for the title and content. The reviewers also monetize their posts through affiliate programs by including shopping cart links to various online retailers. The publisher can also provide similar affiliate links to their own ecommerce site to get additional traffic to their site and possible direct sales. Once a favorable review has been posted, it can be broadcast on social media channels like Twitter and FaceBook.

• Author Blogs

Authors are the main evangelists for a title and they can help sales tremendously. Apart from tours and signing events, author websites and blogs help introduce them to readers as real people. Authors’ opinions on content covered in a title and other generic topics of interest help readers relate to them better. The author’s blog or a website helps in creating a brand for the author. It is easier to sell a new title from the author, if there’s already an active following for the author’s blog. Author brands can help sell, potentially, a series of titles and are very important in terms of value for a publisher. Author blogs can be enhanced with widgets, book previews, videos, presentations, reviews and other supporting material. Creating link lists and rolls help form networks of reciprocity and also help in traffic generation. The blog also acts as a platform for authors to interact with readers who, otherwise, might not have been accessible. Tools like WordPress and Blogger help in creating blogs easily and provide tools to update and maintain the blogs.

• Author Social Network Profiles

Author’s profiles on social networks are great places to get communities together. When someone “Googles” for an author, the social network profiles come up right at the top. An author’s public profile can be enabled to host the book cover art or a widget that can be used for marketing a title. Social profiles make it much easier for readers to interact with authors. An author can accept connections and form groups or create pages related to a title and manage interaction with readers. Such author-focused communities can make good catchment areas for repeat sales through targeted campaigns.

• Author Videos

Author videos can be used to connect to readers and introduce them to the face behind the name. This allows readers to get to know and understand an author’s work from his/her own perspective. Free video hosting services like YouTube can be used to achieve great results in doing this. A dedicated channel can be set up for hosting all author videos and communities can be built around a channel. The channel can further be used as an announcement board to host promotional videos on new book releases and author tours. Videos of various events like author signing events and conferences can be effective too. Readers can be invited to record and post their reviews to create more value.

To be continued..

Read Some Alternate Aprroaches To Online Book Marketing- Part I

Read Some Alternate Aprroaches To Online Book Marketing- Part III

I’ve been thinking about last month’s New York Times story, Textbook Publisher to Rent to College Students, and the subsequent NYTimes blog post, A Cheaper Way to Get Textbooks: Rent and I’m a bit confused.

I’m not surprised that companies like Cengage, Chegg or Follett need to take these steps in the hopes of preserving the dwindling revenues that the entire book business is seeing. But I’m surprised that the Times saw fit to stand behind these efforts so blindly in light of the facts.

The basis of this story is that companies are adopting textbook rentals to counter the online sales of used textbooks to outfits like Amazon.com.  They believe this approach will increase profitability because they won’t have to go for additional print runs.

Even if this were a solid deal for students - which most of the blog comments seem to indicate otherwise – the economics just don’t add up. The companies still have to manage lending centers; replace damaged, lost or destroyed books, and they are still limited to a certain geographical area or be subject to large shipping fees.

If we accept that e-books will be the norm sooner or later, this new business can hardly be seen as anything more than a last gasp for the physical textbook business.  (For those doubters still among you, I am reminded of the music industry execs that couldn’t be convinced that digital music would ever replace CDs).

When e-books become the norm:

1. Books become available to all just with an Internet connection.
2. They can sell it at a much lesser price compared to their print versions.
3. They can rent it for a period of time.
4. They can sell content in chunks.
5. They can rent content in chunks.
6. Publishers do not have to worry about the used book market.

I don’t know…maybe I’m over thinking this one.

Marketing books has changed dramatically in the Internet age. While traditional marketing and promotional methods are still effective, they alone are just not enough to bring in the sales. With people now spending about 15.5 hours per week over the Internet, the Internet has emerged as the #1 leisure activity. Here are a few facts…

• Internet is now the #1 sales channel for publishers, accounting for 23% of all books sold on an average.

• A lot of interest has been generated by new ebook devices and readers like the Kindle and Stanza, changing the ways that ebooks are now being read. Ebooks accounted for 1.5% of total revenues for a title in 2008 and has jumped up to 2.5% of total revenues for a title in Q1 2009.

• 19% of customers said that online promotions influenced their buy decision, as against 12% whose buy decision was influenced by print promotions.

This clearly shows that Internet has emerged not only as the largest sales and distribution channel – but as the major marketing channel for books as well.

How does one reach the online users?

Studies have shown that more than 59% of book buyers are also present on a social network. Of these, 44% are present on Facebook, 10% are on Twitter and increasing rapidly as Twitter takes giant strides in becoming the largest micro-blogging and news channel. Also, 90% of book buyers send and receive email. So, we have now got a decent handle on what people, who normally buy books, tend to do when they are online. Any of these channels – Email, Facebook or Twitter, or a combination of all the three is a good place to start.

What kind of tools are available for marketing online?

There are a lot of tools out there and explaining or making sense of all of them will be huge exercise in itself. We will focus only on tools that are known to be more effective than others for marketing books. Some of these tools may already be quite familiar, but they can still generate fresh ideas. These tools include (in no particular order)…

• Book Widgets

Widgets are little windows to a publisher’s website, titles and content that have the unique ability to travel and get distributed to various places. They are distributed by readers, authors and reviewers and can be embedded in places like FaceBook, MySpace and blogs. They can contain links to sample content, Table of Contents and shopping carts. The widget can be updated, allowing updates to be automatically pushed to all installed widgets. The updates can be used to announce promotions or new book/edition releases. The widgets are also effective sales agents as each of them carry links to the shopping cart for a title. These back-links to the publisher’s website enhances the SEO/SEM of the site and makes them an effective marketing, sales and announcement tool.

• Book Previews

Book previews and sample programs offer the best way to showcase content and enable conversions from interest to sales. Amazon, who pioneered the preview programs through their Search Inside, reported 9% increase across 120,000 titles in the first few weeks after implementing the Search Inside program. Today, they report that readers who choose to view a Search Inside are 2 times more likely to buy the book than those who don’t. This proves the efficacy of book previews and they are valuable tools that can be offered to ensure conversions. These tools ideally allow publishers to choose a range of pages for display, enable searching across the book, showcase the TOC of the book, enable social sharing and also add links to the shopping cart as a call to action.

• Shared Title Summary PowerPoints

Shared PowerPoint presentations are great vehicles to introduce titles. They offer community feedback and ratings, apart from options to embed videos. They can be shared across a wide range of social networks, including professional ones like LinkedIn. They are extremely suitable for titles that are aimed at STM and professional book markets. Readers can directly embed them in their profile and share it easily with friends. Slideshare.net is one of the services that can be looked at to share title summaries. They can also be used to give out teasers to ancillary materials and other value adds like embedding author videos.

• User Ratings, Comments and Recommendations

User ratings and comments are probably the most convincing tools in creating a recommendation system for titles. Amazon has been using them with great success. Readers prefer to hear what other people, who read the book, have to say about it before making a buy decision. They form the bedrock in convincing potential buyers about the value of a book and influencing buy decisions. Readers rate a title and share their views about it with the general community. Other readers, who are browsing this book, can add to these comments and convert them into interesting discussion threads. Publishers can ask known readers to write the first review to get these threads started. Community generated comments act as an add-on to reviews by known experts and can go on to augment a title’s content, and hold a lot of value for prospective buyers in the form of “customer speak”. Publishers can also get feedback on how the title / content is received and look for enhancements and ideas for new titles/editions. Comments and ratings can be added on reading list sites, book retail sites and blogs.

(to be continued..)

Read  Some Alternate Approaches to Online Book Marketing (Part II)

Read  Some Alternate Approaches to Online Book Marketing (Part III)

Like many of us in the publishing industry, I have been closely monitoring the recent wave of e-book coverage in the consumer media. We have seen powerful headlines such as “B&N Launches Kindle Killer” (Wall Street Journal) and “Is Amazon Taking Over the Book Business” (Time Magazine) and questions abound: Are we nearing Malcolm Gladwell’s proverbial tipping point? Will e-books sales capture a substantial share of the overall market in the next few years? Are Jeff Bezos and Steve Riggio going to rumble? Possibly.

Amazon and Barnes & Noble certainly continue to move the needle by developing new technologies, engaging new partners and driving consumer awareness. But I would like to offer a slightly less “sexy” story angle. Perhaps this isn’t a race for inter-stellar domination between two massive companies. Perhaps the story is not about one viewer or one “e-book megacenter” as the NY Times so eloquently described it. Perhaps this isn’t even about Amazon or B&N or Google, Apple, Sony or whoever comes next.

In my opinion, this is not an “either/or” proposition. This is about how publishers can learn from each other; how we all benefit from technological advancements; and, what we can discover from the new business models that are currently being tested.

Beyond the technology, the alliances and the giant marketing budgets of Amazon and B&N, the key to success for publishers of all sizes is building platforms that connect them with their end-users in meaningful ways. Publishers need to harness that data and produce strong, lasting consumer relationships. The publishers who best understand their consumers and grasp what they really want will lead the way.

The future is bright for the Davids and the Goliaths.